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Introduction
Here you will find FAQ’s, the
Images Help Page and the Features Help Page.
Pollen Photos has been designed to be
used by pictures buyers with all levels of internet experience.
Please
take a
few moments to read this Help section before you begin to use the Pollen Photos
website.
You will always be asked to confirm any
orders you place so please feel free to browse and select images for your
Lightbox.
FAQs
What do the symbols mean?
Lightbox tool for selecting images to go
into your individual collection of images.
Enlarging tool to look at an image in
more detail.
Pricing tool to calculate the cost of
purchasing the image depending on the licence you require.
Shopping Cart tool to purchase images.
Why should I register?
By registering you benefit from being
able to use enhanced features such as Lightbox, viewing enlarged images, price
calculator. But more importantly you will be able to purchase and download high resolution
images!
We do not pass the details you provide
us to anyone outside of Pollen Photos.
What is the Lightbox tool?
This facility allows you to add or
remove images to view as your own collection.
Why can’t I enlarge my images?
Only registered users can view enlarged
images.
What are Rights Managed (RM) images?
Also known as Licensed images.
Please note that a
license allows an image to be used for the specified purpose only and that
additional uses require additional licenses to be issued.
Licenses can contain some of the following criteria;
1. Media - book, magazine, CD, website, etc
2. Region - UK, USA etc
3. Time Period - 1 week, 3 months etc
4. Print run - 250, 250,000 etc
5. Image size/position - front cover, 1/8th page
RM images can also be sold with an "EXCLUSIVE
LICENSE" (also referred to as Rights
Protection) which means that the image
can have similar uses restricted for the term of the license. This type of
license is useful for high-profile projects
such as ad campaigns and promotions please contact us at:
sales@pollen-photos.com for more information.
What does the image size mean?
Before you download your images,
it's important that you check that what you have chosen will meet your print
requirements. To do this, you will need to take two factors relating to the
final output into account:
the printed resolution or dpi
the dimensions
The dimensions indicate the size that your image will appear when printed,
whilst the resolution indicates how much detail will be included in every inch
printed. You always need to consider both the size that the image will be
reproduced (shown in inches and millimetres below) and the print resolution
(shown as dpi) that will be used.
Here are some standard uses of stock photos, showing dimensions, dpi and file
size required:
A3: 48-70 MB, 300 DPI, 420 x 297 mm, 11 3/4 x 16 1/2 in
How do I place an order?
For step by step instructions please see
the Images Help Page and the Features Help Page below.
How long does it take to download my
images?
This depends on the type of internet
connection and bandwidth that you use.
A file size of 48 MB takes approximately
15 minutes to download on an ISDN connection.
What time period do I have to
download my images?
From the time that you confirm your
order online you will have 14 days to download your images.
I can’t download the images I
ordered?
Account/registered users who have
exceeded our credit terms will not be able to download images.
Please contact
accounts@pollen-photos.com to discuss further.
Can I cancel my order?
By asking you to confirm your order
twice you will never accidentally order images. Your confirmation is the
equivalent to breaking the seal on traditionally supplied images, so
unfortunately we are not able offer refunds.
For all technical queries please email
help@pollen-photos.com
Images Help Page
As well as being able to buy Features
Pollen Photos allows you to purchase individual images from the entire library.
This step by step guide will help you
through the process of selecting and purchasing images through this site.
Step 1
Unregistered users
You will need to set up an account.
Click on ‘Register Now’ at the top of
the home page, and enter your details.
Registered
For account/registered users you will
need to login to use the Lightbox and other tools and to purchase images.
If you
already have an account you need to login with your own account.
Step 2
Image Search
You can search by keyword or go to
‘Advanced Search’ for a more detailed method of searching.
If you know which image you want to buy,
you can put your image number into the Image Purchase Box on the right hand side
at the bottom, and go straight to step 5 - Image Purchase.
Step 3
Selecting Images for your Lightbox
At any time you can click on the
Lightbox symbol found under every image (the first symbol) to select that image.
Your Lightbox is shown each time you
chose a new image, or you can view your Lightbox through the main menu
Step 4
Selecting Images to Purchase
Make your final selection in your
Lightbox removing or putting images into your Shopping Cart ready to buy.
Before images are placed in your Cart, choose how and where the image will be
used, this will also tell you how much each image licence will cost.
Your Cart is then displayed on the top
right of the screen, and images can be deleted from this at any time.
Step 5
Purchase Image
When the final selection has been made
in your Cart and you are happy to go ahead with the purchase, click ‘Order Now’.
An invoice will now be automatically
sent to your email address. When you are ready to download the high
resolution image click ‘Download Image’ text which is on the invoice
For sales queries please email
sales@pollen-photos.com
Features Help Page
One of the unique features of Pollen
Photos is the ability to view and download Features for editorial media. Fees
for publishing Features are negotiated by the individual photographers. When
usage fees have been agreed you will then be able to download your images.
This step by step guide will explain how
to view and select images for purchase.
Step 1
Unregistered users
You will need to set up an account.
Click on ‘Register Now’ at the top of
the home page, and enter your details.
Registered
For account/registered users you will
need to login to use the Lightbox and other tools and to purchase images. If you
already have an account you need to login with your own account.
Step 2
Feature Search
You can search for a feature by keyword
(e.g. a season, or a location) or go to the advanced search, where you can view
all features
Step 3
View Feature
Choose a feature by clicking on the
image or the feature title. You will be shown 6 images from that feature, but
can also click to see more.
Step 4
Purchase Feature
At the bottom of each feature are
details of who to contact to discuss the fee.
When this is agreed an invoice will be
sent by the photographer to your email address.
You will be able to download the images
from your chosen feature when your invoice has been paid, by clicking on
‘Download Image’ on the invoice.
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